What Emizhi will do
- Understand the current situation and agree the priorities
- Provide senior technology guidance within the agreed scope
- Keep decisions, risks and progress visible
- Deliver the agreed work and provide clear next steps
90-Day Confidence Commitment
We share the risk of a long-term advisory decision.
Choosing a long-term technology advisor requires trust. We understand that you may want confidence in Emizhi before committing for a full year. For qualifying engagements, our 90-Day Confidence Commitment gives you an early opportunity to review the progress we agreed at the start. If that progress is not visible even when both sides have done their part, we will take the next step agreed in your engagement documents.
Why we created this
You should not have to wait a full year to know whether the engagement is working.
Some technology problems need sustained leadership. A long-term Fractional CTO or Technology Advisory engagement gives us time to understand the situation, set direction and help important decisions move forward.
We also recognise that a 12-month commitment is a significant decision. The 90-day review gives you an early checkpoint and gives both sides clear responsibility for making progress.
The first 90 days
At 90 days, we look at what has actually moved forward.
We do not expect every business problem to be solved within 90 days. We do expect clear evidence that the agreed priorities are moving in the right direction and that both sides are doing what they committed to do.
- Starting point
- Priorities
- Measures of progress
- Who does what
- Work begins
- Progress evidence
- 90-day review
The Success Charter
We agree what progress should look like before the work starts.
For a qualifying engagement, we create a written 90-day Success Charter together. It records where you are starting, what matters first and how we will recognise meaningful progress. The charter becomes part of your signed engagement documents.
- Where you are starting from
- Priorities for the first 90 days
- What meaningful progress should look like
- What Emizhi and your team will each do
- The decisions, approvals and access needed
- When we will review progress and what evidence we will use
Shared accountability
We take responsibility for our work, and progress depends on your participation too.
We are accountable for the advice, direction and work we agree to provide. Your team is responsible for giving us the access, decisions and participation needed to move the work forward.
What we need from you
- Share the information and access needed on time
- Make decisions and approvals within the agreed timelines
- Ensure the right employees and vendors are available
- Complete the actions assigned to your team
- Pay undisputed invoices as agreed
The 90-day review
The review gives us three clear ways forward.
At 90 days, we review the agreed progress, the work completed by both sides and the available evidence. We discuss the result together. If we cannot agree, the process in your signed engagement documents applies.
A
Progress is on track
Continue with the agreed 12-month direction.
B
Progress exists but is below expectation
Identify why, revise priorities and establish a corrective plan.
C
Progress is not sufficient
If progress is materially insufficient and both sides have done what they agreed, follow the response set out in the signed engagement agreement.
If progress falls short
We take responsibility when the agreed progress is not there.
If the engagement qualifies and both sides have done what they agreed, your signed agreement may provide a corrective or commercial response. In the most serious case, this may include a full refund of the advisory fees paid for the first 90 days. The exact response depends on the terms agreed for your engagement.
See our Refund Policy for how approved refunds are handled.
Depending on your signed agreement, the response may include:
- A clear corrective action plan
- Additional advisory support for an agreed scope and period
- Revised priorities
- An agreed early exit from the remaining commitment
- In the most serious case, a full refund of the advisory fees paid for the first 90 days
What can affect the commitment
The commitment depends on both sides being able to do their part.
The Confidence Commitment may not apply when delays, missing access, changed priorities or events outside Emizhi’s control materially affect the work. These situations are reviewed based on their actual impact. They are not automatic exclusions.
- Your team did not provide the agreed information, access or actions
- Important decisions or approvals were delayed, or agreed recommendations were not carried out
- Key people or relevant vendors were repeatedly unavailable
- Your team paused the work or substantially changed the agreed scope or priorities
- A third-party or vendor failure outside Emizhi’s reasonable control affected the work
- A major market, regulatory or external event affected the engagement
- Undisputed invoices are overdue, or the engagement ended or was materially breached outside the Confidence Commitment process
Important distinction
This is not a guarantee of revenue or business outcomes.
No technology advisor can control your market, customers, employees, investors, vendors or every part of your internal execution. We therefore do not promise results that depend substantially on those factors.
- Revenue, profit or sales levels
- Fundraising or market performance
- Hiring outcomes or customer acquisition numbers
- Savings that depend on third parties
- Any outcome substantially outside Emizhi’s control
The commitment is about the progress we agree and the work both sides can influence.
How this page and the agreement work together
Your signed agreement sets the final terms.
This page explains our approach. It is not an offer, contract, amendment or standalone promise.
The Confidence Commitment applies only to a qualifying engagement entered into on or after 1 November 2025 when the signed engagement documents specifically include it. It does not apply to earlier engagements.
Your signed documents set the starting point, expected progress, responsibilities, eligibility, review process, payment obligations, available response and any financial limit. If this page and your agreement differ, your signed agreement governs the engagement.
Fees already earned or due remain payable unless your signed agreement specifically says otherwise.
Questions
Frequently asked questions
Is this a money-back guarantee?
No. A refund does not apply automatically. In the most serious case, when meaningful agreed progress is still not visible despite both sides doing their part, your signed engagement agreement may provide for a full refund of the advisory fees paid for the first 90 days. See our Refund Policy for how approved refunds are handled.
Does every Emizhi engagement qualify?
No. It applies only to qualifying 12-month Fractional CTO or ongoing Technology Advisory engagements entered into on or after 1 November 2025. Your signed engagement documents must specifically include the Confidence Commitment. Shorter, diagnostic, implementation and other engagements do not qualify unless their signed documents say otherwise.
Who decides what success looks like?
You and Emizhi decide together before the work begins. The 90-day Success Charter records the starting position, priorities, expected progress, responsibilities and evidence that both sides will review.
What happens if information, access or decisions are delayed?
The review considers whether both sides completed what they agreed to do. If delays from your team materially affect the work, both sides should record the impact and agree in writing whether the review period or expected progress needs to change.
What if Emizhi completes its work but business results take longer?
The review looks at the progress and evidence agreed for the engagement. Revenue, profit, sales and other business results that depend on wider factors are not used as the only measure of success.
Can we simply stop paying at 90 days?
No. The commitment does not allow payments to be stopped or withheld automatically. Undisputed invoices remain payable unless both sides agree otherwise in writing.
What happens if both sides execute but progress is still insufficient?
We follow the response included in your signed agreement. This may be a corrective plan, additional advisory support, revised priorities or an agreed early exit. In the most serious case, it may include a full refund of the advisory fees paid for the first 90 days. See our Refund Policy for how approved refunds are handled. Nothing applies automatically.
Does this replace our contract?
No. This page explains our approach. Your signed engagement documents determine whether the commitment applies, what each side must do and what response is available.
Not sure whether long-term technology advice is the right next step?
Tell us what is happening. We will help you decide whether you need a focused diagnosis, ongoing technology leadership or limited support for a specific decision.
Request Review90-Day Confidence Commitment
Version 1.0
Effective date: 1 November 2025
Applies only where expressly included in qualifying signed engagement documents.
