Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request a review
• Use our booking or enquiry flows
• Purchase or schedule a paid diagnostic service
• Subscribe to updates or marketing communications
• Contact us for support, privacy, refund, or service questions

This information may include: name, email address, phone number, company name, job title, payment or booking reference, service context, and any other information you choose to provide.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To respond to your inquiries and provide customer support
• To match payments, bookings, and service requests where applicable
• To send you marketing communications (with your consent)
• To comply with legal obligations
• To protect our rights and prevent fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information with trusted service providers who help us operate the website, process payments, manage bookings, deliver services, or maintain business records, subject to appropriate confidentiality or data-processing terms.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

We use essential cookies for website functionality and basic analytics cookies, including Google Analytics and Microsoft Clarity, to understand website traffic and on-page interaction patterns. Analytics cookies are enabled by default, and you can disable them below or through your browser settings. For detailed information about how we use cookies, see our Cookie Policy.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Contact enquiry data: Retained for 24 months from last interaction, or until you request deletion
• Client engagement records: Retained for 5 years after engagement completion for legal and financial compliance
• Website analytics data: Retained according to analytics provider settings, unless you disable analytics cookies
• Payment records: Retained for 7 years as required under Indian tax law

You may request deletion of your personal data at any time by writing to [email protected]. We will action verified deletion requests within 15 calendar days, except where retention is required by law.

8. India: Digital Personal Data Protection Act, 2023

If you are a resident of India, the Digital Personal Data Protection Act, 2023 (DPDP Act) grants you specific rights as a Data Principal:

• Right to access: Obtain confirmation of the personal data we process and a summary of that data
• Right to correction and erasure: Correct inaccurate or incomplete data, or request erasure when the purpose of processing no longer applies
• Right to grievance redressal: File a grievance with our Data Protection Officer; if not satisfied, escalate to the Data Protection Board of India
• Right to nominate: Nominate another individual to exercise your rights on your behalf in specified circumstances

Data Fiduciary: Emizhi Digital Private Limited, Kerala, India

Data Protection Contact: Anoop MC — [email protected]

To exercise any of these rights, write to the email above with the subject line "DPDP Rights Request". We will respond within 15 calendar days.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, reach out to us:

Email: [email protected]

To explore whether we're the right fit or request a system review, visit our contact page.